Frequently Asked Questions
Are your products prescription-based?
Some products may require a consultation with a licensed medical provider before purchase. If a prescription is required, you will be guided through the appropriate telehealth process prior to fulfillment.
Do I need a consultation before ordering?
Certain wellness products, especially those related to hormone therapy or medical weight management, may require medical approval. If required, you will be notified before checkout or contacted after purchase for next steps.
How long does shipping take?
Orders are processed within 1–3 business days. Shipping rates are calculated automatically via USPS at checkout. Delivery times vary based on location and carrier operations.
Do you offer telemedicine consultations?
Yes. Telemedicine services are available where applicable and in compliance with state regulations. If your product requires medical authorization, you may be scheduled for a virtual consultation.
Are your products safe?
All products offered are sourced through licensed providers or reputable suppliers. However, individual results vary, and it is important to follow all instructions provided by your healthcare professional.
Can I return my order?
Due to the nature of wellness and prescription-related products, items are generally non-refundable once shipped. Please review our Refund Policy for full details.
How do I know which product is right for me?
Each collection is organized by wellness goal. If you are unsure, we recommend booking a consultation or contacting our team for guidance.